Water Damage Restoration

When water damage occurs in your home it is important that you act quickly and get professional help as soon as you can. Waiting a few days to see if it dries or calling a carpet cleaner who is not trained in water damage restoration can lead to mould growth, musty odour, short term and long term health concerns and further expense. Our team have attended professional Water Damage Restoration Schools to ensure your home will be dried efficiently and correctly to reduce further complications.

If Water Damage has occurred in your home, call us on 07 4926 3782.


CALL US – STRAIGHT AWAY on 07 4926 3782

While you are welcome to email or message us at anytime, our emails and Facebook messages are only checked once or twice a day (and only on weekdays). So, if you have a water damage it is important to call us straight away. That way you can get your questions answered and we can get out to your home as soon as possible to start the drying process.

CALL US RIGHT NOW ON (07) 4926 3782

Burst Pipe Under Bathroom Sink

It is comon for water pipes under the bathroom sink to split causing water to spread from the bathroom to the carpet in your hallway, bedrooms and other carpeted rooms. Diamond Carpet Cleaning can extract the water and use drying equipment to leave your home dry, safe and ready for you to live in.

Rain Through Open Windows

Unexpected storms and open windows can make a soggy mess of your carpets and curtains especially. Diamond Carpet cleaning have the knowledge, skills and equipment to suck out the water and make sure everything gets dry safely.

Other Water Damage

All water damage situations are different. If you have any wet carpet or other soft furnishings like rugs, mattresses, curtains… We will inspect the areas and let you know if they can be dried and restored.

Our Process for Water Damage Restoration

1. Inspect the water damage
We’ll determine where the moisture has reached, whether we can restore your items and what we will need to do. At this stage we can give you an approximate time frame for how long the drying will take and also give you an approximate price for the process.

2. Apply an antimicrobial treatment.
Applying antimicrobial treatment to the water damaged areas will be prevent/slow down mould and odour concerns as the carpet dries.

3. Extract the water using specialist water damage tools.

4. Place drying equipment (fans and dehumidifiers) as necessary to make sure your home or business gets dry.
Blowers and dehumidifers are strategically placed to create dry, warm air movement across your carpets and complete the drying.

5. The equipment dries out the area.
The drying equipment will need to stay on constantly until the area has been completely dried. Each water damage situation is different and equipment may need to remain on anywhere for 1-7 days.

6. Monitoring of the drying as necessary.
Our trained team will return to your home every 1-2 days to monitor the drying process.

7. Pack up our equipment.
Once the affected areas are completely dry, our team will pack up the equipment. Returning your home to its original state.

8. You get back to living or working in your safe and dry environment.

Common Mistakes our Clients Have Made:

    1. Use towels to dry the area, put the fan on and wait and see if it dries by itself.
    In most cases waiting to see if the areas dry makes the situation worse. Waiting allows time for the water to move further through your home and for odour or mould issues to occur.

    2. Calling a carpet cleaner that doesn’t have training or experience in water damage.
    You might be tempted to call your regular carpet cleaner if it’s only a small water damage. But if your carpet cleaner is not trained in water damage restoration or doesn’t have the specialist tools to find where the water has gone, some water may be left behind. You see, water often travels further than the eye can see. It can travel underneath the carpet in the underlay or along the edge of the room.

    Additionally without specialist drying equipment the carpet may look and feel dry on top but underneath the underlay and subfloor may still be damp providing a place for mould and odour growth.

    If not treated correctly, your ‘small’ water damage could slowly migrate across your home creating a very unsafe environment.

    Other Water Restoration Projects