The Most Detailed Clean Ever…Or It’s FREE!!!
You will get, The Most Detailed Clean Ever… Or it’s FREE! If for some reason you are not happy with the clean, we will return and clean it again for free. IF you are still not happy, we will refund all of your money.
Spot & Spill Insurance
When our technicians leave you home, your carpets should look clean and fresh. However, on a rare occasion, when the carpets dries, spots can re-appear. Or worse, someone tracks in dirt or spills something on your freshly cleaned carpets. This is why Diamond Carpet Cleaning offers a Free Spot & Spill Insurance on every clean. What is Spot & Spill Insurance?
Spot & Spill Insurance covers you for a period of time after our technicians have cleaned your home. If a spot reappears or someone spills something or tracks in dirt, within your time of coverage, call our office immediately on 4926 3782 and will arrange a time for our technician to return and fix it for you.
NB: All carpet cleans that have not had carpet protection reapplied will have 1 month Spot and Spill insurance period – Maximum of 1 visit valued at $165
All carpet cleans that have had carpet protection reapplied will have a 6 month Spot and Spill insurance period – Maximum 1 visit valued at $165.
All VIP Cleans will have a 12month Spot & Spill Insurance period – Max 3 visits valued at $447
Diamond Carpet Cleaning’s Promises
- We’ll conduct a 30 minute Healthy Home Audit on your carpet, tiles and other furnishings.
We’ll go through any concerns you have, inspect and measure the areas/items to be cleaned, & let you know what kind of results to expect and of course give you a written price for the clean. No nasty surprises. No hidden costs.
- You’ll get a real appointment with a 15 minute window.
None of this, “I’ll be there between Noon and 5pm” We give you an appointment time with a 15 minute window of arrival. And if we are ever late, we’ll call ahead to let you know.
- You get ‘The Most Detailed Cleaning Ever… or It’s FREE, Guaranteed.
That‘s right, if you don‘t feel our cleaning is the most detailed you have ever seen, we will clean it again for free. If for any reason you are still not happy, we will refund all your money. What could be more fair?
- Your carpets will be dry within 1-3 hours of us leaving your home*.
Diamond Carpet Cleaning do 3 additional drying steps that most carpet cleaners don’t do. This reduces the drying time from 8-12 hours to 1-3 hours.
- We give you FREE Spot & Spill Insurance (valued at $179).
If a spot returns after cleaning, then we will return and reclean the area for Free! Furthermore, if someone should accidently track dirt on it or spill something on it within 1 month of the clean, call us and we’ll return to clean the spot or spill for free.
- You’ll receive our quality assurance follow up call to make sure that you are happy with the clean.
One of our friendly team will give you a call to make sure you are happy with the clean and of course if you’re not, they will arrange a time for our technicians to return.
Spots and Stains
We guarantee that all spots will be removed. However, we do not guarantee that all stains will be removed.
A spot is a substance that has attached to the carpet fibre, but has not become set. A spot is easily removed during our carpet cleaning process. An example of a spot is soil or food.
No. We do not guarantee that a stain will be removed. A stain is more advanced than a spot and may have become set. Depending of the level of permanency a stain may be completely removed, lightened or not removed at all.
Prior to commencing cleaning your carpets, our technician will to do a carpet audit, where he will go through any concerns you have and let you know what kind of results to expect. He will let you know if the stain will be removed completely, lightened or not removed at all.
Some examples of a stains are blood, coffee, tea, urine & red wine. Stains typically will not come out in our normal cleaning process and will require additional treatment. Therefore, will incur an additional cost to the clean. Your technician will notify you of any additional costs prior to commencement of work.